Privacy Policy jkj92 – Data Protection & Member Information

1 Information Collected

Jkj92 collects various types of personal information to ensure our platform operates securely, complies with legal requirements, and delivers the best user experience to every member. The information collected falls into two main categories:

Information you provide directly:

• Full name as shown on official identification documents.
• Email address and phone number for communication and verification purposes.
• Date of birth to verify your age eligibility.
• Bank account number or e-wallet details for payment processing.
• A copy of your identification document (MyKad or passport) for the KYC process.
• A selfie or facial image for biometric identity verification.

Information collected automatically:

• IP address and network information when using the platform.
• Device type, operating system, and web browser or app version.
• Activity log data including login times, games played, and wagering amounts.
• General location data based on IP address for geographic compliance purposes.
• Cookie data and session identifiers to enhance the user experience.

2 How We Collect Data

Jkj92 collects your personal information through several transparent and informed channels:

• Account Registration: When you complete the registration form on the jkj92 website or mobile app.
• KYC Process: When you submit identity verification documents through the KYC module in the app.
• Financial Transactions: Every time you make a deposit or withdrawal through a supported payment method.
• Gaming Activity: Betting records and gaming activity data are collected automatically during active sessions.
• Support Contact: When you contact our customer support team via live chat or email.
• Cookie Technology: Through cookies and similar tracking technologies as you browse our platform.

3 Use of Information

Personal information collected by jkj92 is used solely for the following legitimate and stated purposes. We do not use your data for any other purpose without your consent:

You may withdraw consent to receive marketing communications at any time by contacting our support team. Withdrawing consent will not affect any data processing already carried out.

4 Data Sharing

Jkj92 fully respects the privacy of its members. We will only share your personal information in the limited circumstances outlined below:

• Payment Service Provider: Transaction information is shared with approved payment gateway providers to enable deposits and withdrawals to be processed securely.
• KYC Service Provider: Identity verification documents are processed through a trusted, integrated third-party KYC platform, subject to strict confidentiality agreements.
• Legal Authority: Information may be disclosed to law enforcement agencies or regulatory bodies when required by a court order or valid legal requirement.
• Fraud Prevention: Certain data may be shared with industry fraud prevention networks to protect all platform members from illegal activity.

5 Cookies & Similar Technologies

Jkj92 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and ensure the security of your login session. The cookies we use fall into several categories:

• Essential Cookies: Required for core platform functions such as session verification and login security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymised usage data to help us understand how members interact with the platform and identify areas for improvement.
• Functional Cookies: Saving your preferences such as language, display settings, and login details for a more convenient return experience.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage your cookie preferences through your web browser. However, disabling essential cookies may affect the functionality of the jkj92 platform. For more information on managing cookies, please refer to your web browser's help documentation.

6 Data Storage & Retention Period

Jkj92 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law.

• Active Account Data: Retained for the duration of your active account and for 7 years after account closure, to meet financial and tax legal requirements.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial compliance and anti-money laundering requirements.
• Communication Logs: Customer support communication records are retained for 3 years for reference in the event of a dispute.
• Session & Log Data: Technical logs and session data are retained for 90 days for security purposes and technical troubleshooting.
• KYC Documents: Retained for the duration of the active account and 5 years after closure, as required by anti-money laundering regulations.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

7 Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by jkj92:

To exercise any of the above rights, please contact the jkj92 customer support team. We will process your request within 30 business days. In complex cases, this period may be extended, and you will be notified accordingly.

8 Data Security

Jkj92 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or accidental disclosure. These measures include:

• TLS 1.3 encryption for all data communications between clients and servers.
• AES-256 encryption for sensitive data stored in our databases.
• Two-factor authentication (2FA) for access to member accounts and internal systems.
• Continuous 24/7 security monitoring by our cybersecurity team.
• Regular penetration testing conducted by certified independent security firms.
• Role-based access control for internal staff ensures only authorised individuals can access sensitive data.
• Secure data backups stored at a separate location for disaster recovery.

9 Third-Party Links & Services

The jkj92 platform is integrated with several carefully selected third-party service providers, including payment providers, KYC platforms, and game providers. Each of these service providers is bound by data processing agreements that require them to protect your information to standards comparable to those of jkj92.

Please note that jkj92's Privacy Policy applies to our platform only. Any interaction you have with external services or platforms that may be associated with jkj92 is subject to their own privacy policies, over which we have no control.

We encourage you to read the privacy policies of any third-party services you use alongside the jkj92 platform, particularly the e-wallet and online banking providers you choose for financial transactions.

10 Privacy Policy Amendment

Jkj92 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or other legitimate operational reasons.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to the registered email address for significant changes.
• Displaying a notice within the jkj92 platform at least 14 days before changes take effect.

Continued use of the jkj92 platform after the effective date of any amendment is considered acceptance of the updated Privacy Policy. If you do not agree with the amendments, please stop using the platform and contact us to close your account.

For any enquiries regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the jkj92 customer support team, available 24 hours a day, 7 days a week.